Frequently asked questions
What does a Talklet session look like?
After booking a session on our webapp with a Talklet listener based on your availability and preferences, you get to talk with your listener for 30 minutes on videochat.
Is Talklet therapy?
No! Talklet is not therapy, nor are we a replacement for therapy. We are not healthcare and do not offer mental health services.
Talklet is an informal conversation between an individual and a Talklet listener to talk through a specific topic. Whereas therapy lasts for 6 or more sessions, Talklet’s conversations are self-contained in one session.
Talklet is a low-commitment introduction to mental wellness.
Who are Talklet’s listeners?
Talklet’s listeners are training at top-ranked schools of social service. This allows us to offer our services at a significantly lower rate while providing high-quality sessions. Currently, all our listeners are from University of Chicago Crown Family School of Social Work, Policy, and Practice.
What does Talklet mean?
It’s a coined word we thought of that embodies what we offer. Talklet serves as an outlet for you to talk with a qualified listener about anything on your mind. It’s an informal conversation, or a “little talk”!
How long is one session?
Each session is 30 minutes. If a session turns out to be shorter, we would still consider it as a full session.
Can I choose who to have this conversation with?
Once you're made an account, you will be able to see the dates and times when our Talklet listeners are available. You can then choose which listener that best matches your schedule.
What is Talklet's cancellation policy?
When you book your session, you are holding a space on the listener’s calendar that is no longer available to our other users. To be respectful of your listener and fellow users, please cancel your session on your dashboard by clicking the cancel button next to the relevant session as soon as you know you will not be able to make your session
If cancellation is necessary, we require that you to cancel at least 12 hours in advance of your scheduled session time. Your advanced notice will allow another user to access that session time. You will receive a 100% refund of the total session fee.
You will receive a 50% refund of the total session fee if you cancel between 6 - 12 hours in advance of your scheduled session time.
You will receive no refund of the total session fee if you cancel under 6 hours in advance of your scheduled session time.
If you have booked a session within 12 hours of your scheduled session start time, you will receive no refund if you cancel your session.
Please see our full policy for more details.
